moja7 FAQ — Frequently Asked Questions & Answers

KYC (Know Your Customer) verification at moja7 is typically required before large withdrawals or as part of a security check. It is generally not needed for smaller transactions. The entire process is done online — no branch visit required.

Required documents:

• National ID Card (NID): Clear photos of both the front and back — take photos of the original card, not a photocopy.
• Selfie: A clear selfie holding your NID — both your face and the card must be fully visible.
• Address verification (if required): A copy of your bank statement or utility bill — issued within the last 3 months.

How to submit:

Once verified, a green "Verified" badge will appear on your account. If your submission is rejected, you will be notified with a reason and may resubmit.

Yes, moja7 holds an operating license from an international gaming authority. The license number and regulatory body details are available in the site's footer and on the "About Us" page.

Proof of credibility:

• All game outcomes are certified by an independent RNG (Random Number Generator) audit — meaning no one controls the results.
• Player funds are held in a segregated account, separate from the company's operational funds.
• All data transfers are encrypted via TLS 1.3 protocol.
• Annual third-party security audits are conducted.

On a licensed platform, if you have a complaint, you can file it directly with the regulatory authority — that's the key difference between a licensed and an unlicensed operator.

Moja7's policy is — One account per person. Creating multiple profiles with the same mobile number, email, or bank account is strictly prohibited.

However, two different individuals from the same household or device may maintain separate accounts, provided that:

• Each account must use a unique mobile number and email address.
• Each account has completed KYC verification under a different person's name.
• A different mobile banking number or bank account is being used as the payment method.

If the same person opens a second account or is found to have one, both accounts will be suspended and the balance may be forfeited. If you're unsure, it's best to contact support@moja7.best beforehand.

With Two-Step Verification (2FA) enabled, even entering the correct password won't be enough to log in — a code sent to your mobile is also required. This is the most effective way to secure your account, especially if you have bKash or Nagad linked.

How to enable it:

Once 2FA is active, you'll need to enter a code from your mobile or app at every login. To disable it, simply click "Disable" from the same location.

BKash and Nagad deposits are generally instant — once payment is confirmed, your balance is updated within 30 seconds to 5 minutes. In some cases, however, there may be a slight delay.

Check these first:

• Check whether you've received a message from bKash/Nagad — if funds were deducted, a transaction ID will be included.
• Check your moja7 transaction history to see if the payment shows a "Pending" status.
• Closing the browser before the payment completes can sometimes cause it to get stuck.

Steps to resolve:

If funds have been deducted and you have a transaction ID, the money is never lost — every payment is logged. Stay patient and share the ID with support.

Moja7 offers two options for closing your account — a temporary suspension (cooling-off) and a Permanent Closure.

Temporary Suspension: You can activate self-exclusion yourself via Settings → Responsible Gaming → Self-Exclusion, for 30 days, 3 months, or 6 months. During this period you won't be able to place bets, but your account won't be deleted.

For Permanent Closure:

Important: Once permanently closed, the same details cannot be used to open a new account. If you want to close due to a betting addiction, please visit the Responsible Gaming page Read it — there are more tools available there.

Moja7 offers five active responsible gaming tools. Each one can be enabled from Settings → Responsible Gaming.

Available tools:

• Deposit Limit: Set a maximum limit on daily, weekly, or monthly deposits — for example, up to ৳5,000 per month. Limits can be reduced instantly; increasing them requires a 24-hour waiting period.
• Loss Limit: Set a limit on how much you can lose within a given period before betting is suspended.
• Session Time Limit: Set how long you want to play in a single session — you'll receive an automatic reminder when time is up.
• Cooling-Off: Temporarily deactivate your account for 1, 3, or 7 days.
• Self-Exclusion: From 30 days to permanent — you cannot log in during this period and will not receive any promotional messages.

Setting at least a monthly deposit limit from the start is a good habit. To learn more, Responsible Gaming Page View.